Delivery: 

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UK - All our items are sent using using Royal Mail business Tracked 48.  Occasionally we may also use a courier for some roller skate orders.

You can also make your order and collect from us at an event or skate classes (according to lockdown restrictions.)

We will send out orders as soon as possible; please allow up to 7 days for delivery, although most orders are received much sooner.

If you would like items that are not currently in stock, send us a message and we will let you know when we expect to have these back in stock.

You are responsible for entering your address correctly - we will post to the address provided when you checkout.

 

Overseas - select the postage for your part of the world.   If your postage turns out to be cheaper, we will refund the difference.  We send all our international items tracked and signed for (assuming your country offers this service.)  Occasionally we find the postage will be much more expensive than the guide price on our website.  In this case we will contact you and ask if you will pay the extra postage cost or you wish to cancel your order.

You are responsible for entering your address correctly - we will post to the address provided when you checkout.

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Returns:

All items may be returned in unopened, unused, unworn condition within 14 days of receiving your order.  You must contact us prior to returning an item.  Return postage is at buyer's expense.  

Please note that custom order items cannot be returned.  This includes skates that have been fitted to plates, or skate packages where you select the wheel.

We are only able to accept returns of custom orders where the manufacturer has agreed there is a fault with the item.

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Exchanges:

If you have any questions about size, please ask before purchasing.  If you do order the wrong size, we can exchange this for a difference size, assuming the item is in perfect, unused and unworn condition.  You are responsible for the return postage of your item and the postage to have the correct size sent back to you.  We can exchange your unused and unworn goods, but you will need to pay for return postage.  We always suggest using a trackable service for peace of mind.  You must contact us prior to returning an item.  Once this item has been received by us, we can process your exchange.   

Very occasionally we send out the wrong size of an item - please let us know that we made a mistake and send the item back to us.  We will exchange it at no further postage cost and refund you any return postage. 

Please note that custom order items cannot be exchanged.  This includes skates that have been fitted to plates, or skate packages where you select the wheel.

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